Privacy Policy
Extra Mile Financial Services recognises that your privacy matters.
When you share personal information with us, you trust us to handle it carefully, respectfully, and securely. This Privacy Policy explains how we collect, use, store, and protect your information when you engage with Extra Mile Financial Services.
We are bound by the Privacy Act 1988 (Cth) and comply with the Australian Privacy Principles (APPs).
What information we collect
We collect personal information that is reasonably necessary to provide our services.
This may include:
- Your name, address, contact details, and date of birth
- Identification information required to assess or arrange finance
- Information about your financial situation, including income, expenses, assets, and liabilities
- Information about your employment or business
- Any other information you choose to provide to help us understand your circumstances
In some cases, and only where authorised by law, we may collect your Tax File Number if you choose to provide it.
Why we collect your information
We collect personal information so we can:
- Assess your situation and understand your needs
- Arrange or assist with finance on your behalf
- Communicate with lenders, insurers, and relevant third parties
- Meet our legal, regulatory, and compliance obligations
We only collect information that is relevant to providing our services properly and responsibly.
How we collect personal information
Most of the information we collect comes directly from you — for example, when you:
- Contact us
- Book an appointment
- Apply for a loan
- Complete a form or provide documents
In some cases, we may also collect information from third parties, such as:
- Lenders or mortgage insurers
- Credit reporting bodies
- Employers, accountants, lawyers, or real estate agents
- Publicly available sources or registers
We will only do this where permitted by law, and in many cases with your consent.
How we store and protect your information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Information is stored securely using electronic systems and, where necessary, physical records. Access is limited to authorised personnel only.
By law, we are required to retain certain records for a minimum of seven (7) years, even if you are no longer a client.
Who we share your information with
We may disclose your personal information to trusted third parties where necessary to provide our services, including:
- Banks, credit unions, and other lenders
- Mortgage insurers and loan originators
- Credit reporting bodies
- Professional advisers such as accountants, lawyers, or valuers
- Service providers who support our business operations
- Government agencies, regulators, or dispute resolution bodies where required by law
We only share information that is relevant to the purpose for which it was collected.
Marketing communications
From time to time, we may use your contact details to share information we believe may be useful or relevant to you, such as updates, insights, or service information.
You can opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option provided in our messages.
Accessing or correcting your information
You have the right to access and correct the personal information we hold about you.
If your details change, or if you believe any information we hold is incorrect or outdated, please let us know and we will update our records promptly. There is no fee for correcting your information.
Privacy complaints
If you have a concern or complaint about how we handle your personal information, please contact us first so we can try to resolve it promptly and fairly.
If you are not satisfied with our response, you may contact:
Australian Financial Complaints Authority (AFCA)
GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law or how we operate. The most current version will always be available on our website.
Contact us
If you have questions about this Privacy Policy or how your information is handled, you can contact us at:
Extra Mile Financial Services
Phone: (08) 7225 7471
Email: info@extramilefinancial.com
Location: 121 King William Rd Unley SA 5061
Contact us
Our Adelaide office
We’re based in Adelaide and support clients across South Australia and Australia-wide.